David Hudson, President of Matsuura USA, explains how Matsuura cultivates lifelong partnerships with customers to assist each one in discovering the best solution for their manufacturing processes.
Matsuura Machinery President, Katsutoshi Matsuura, recently discussed the lifelong relationships Matsuura maintains with customers.
“I can say our machines last more than 25 years and this is indeed a very long time period,” Matsuura said.
Mr. Matsuura continues Matsuura Machinery’s longstanding tradition of creating lifelong partnerships with customers and assisting each one in discovering the best solution for their manufacturing processes.
He shares the same values as many Matsuura customers of hard work, determination and creativity, while at the same time he enjoys getting to know customers as individuals.
“We make sure every customer is satisfied throughout the sales process and beyond. Service is very important to us,” Matsuura continued.
Matsuura explained how when machines are shipped out of the factory, every machine is considered as “our own child, starting relationships with customers.”
Service is key to Matsuura’s concept of “the family business.”
“Our dedication and commitment to our customers remain at the core of our truly unique family business,” Matsuura concluded.
Machinery USA, Inc., located in St. Paul, MN is the U.S. subsidiary of Matsuura Machinery Corporation in Japan. Since 1935, Matsuura is the forerunner in designing innovative technology and manufacturing solutions to a variety of industries around the globe. Matsuura Machinery USA, Inc. delivers unmatched excellence in 5-axis, vertical, horizontal, linear motor, multi-tasking CNC machine tools and machines with a powder bed metal AM platform with machining capability. Matsuura Machinery USA, Inc. provides the service, applications and technical field support that have always been the Matsuura standard for business. For more information on Matsuura products, contact: [email protected].